Free shipping, payment methods
Here you will get all informations about shipping, handling and payment methods.
Shipping is free of charge within the EU.
19 % discount of the german tax for deliveries to Non-EU Countries (Switzerland, Norway, Jersey...). In the shopping cart the costs will be displayed, added or subtracted automatically.
Please note that there might be import taxes and duties for which you are self responsible.
Please note that an Administration Fee of 10 CHF, a Provision of 1,5% at a minimum of 8 CHf and an Import Tax of 8 % will be charged from the financial authorities of Switzerland, which we have to advance.This amount will be charged separately by DPD parcel service.
Some informations of Federal Customs Administration can be loaded here:
PDF-EN
PDF-FR
PDF-IT
Shipping to other locations on demand.
Return
Return / Taking back goods
You may return the goods received without specifying a reason within two weeks.
The easiest way for you to do this is to send pet-interiors a short e-mail headed Return.
Please note: The goods can only be returned in excellent condition. Therefore it is very importand to repack it carefully.
Unfortunately, we are unable to accept unstamped packages.
The purchase price paid will be refunded at the latest within three working days of receipt of the goods.
Payment methods
Bank transfer, prepayment (3% discount)
If you pay in advance by bank transfer we grant you a 3% discount. Please wait until you get our second confirmation mail. In this mail we send you the invoice with our bank account data. We deliver the goods after receipt of the payment.
PayPal™
With PayPal, your financial info and purchases are better protected. You save time shopping online and sending money. And you get more ways to cover your payments. Don‘t have an account? Sign up here. We deliver the goods upon receipt of the confirmation of the payment process.
Credit card
We accept payments by Visa, MasterCard and American Express. After the choice payment by credit card you will be forwarded through a secure connection to a website of the credit card institution. There you can pay the amount by MasterCard, Visa or American Express. Your data remain therefore invisible to us. We deliver the goods with the debit of your credit card.
If you should have any questions please contact us: +49 9571 94 00 117
Quick delivery
While we aim to ensure quick and smooth delivery.
If no other information is given in the item description, the items will be shipped after a maximum of 3 days. The delivery time is therefore 5 days for national deliveries and a maximum of 14 days for international deliveries, depending on the distance. If Sundays and public holidays fall within the delivery period, the duration shall be extended accordingly.
As soon as the parcel is on its way, you will get a tracking number by e-mail, being able to watch the delivery status online.
